FAQs
Do I need a new telephone line for a phoneword?
No. A phoneword can be used on your existing landline, mobile, fax or answering machine.
A phoneword can also be forwarded to an international phone number.
What is overdialing
Overdialling occurs when a person dials a phoneword that is longer than the standard length of a 1300, 13 or 1800 phone number.
Here’s an example:
Most 1300 numbers have a 10-digit primary number. If you dial 1300 MR PHONEWORDS you are actually dialling a 12-digit number (1300 677 466 396 737). Phonewords allow for this by giving a business an extra 2 to 4 numbers. The extra numbers are effectively “ignored” by the phone carrier who reads only the first 6-10 digits pressed hence bringing the phone number back in line with the standard phone number length.
Here is a quick overview of overdialling allowances on phonewords:
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13 prefix
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1300 prefix
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1800 prefix
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Standard length of word (letters)
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6
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10
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10
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Extra letters allowed (overdialling)
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4
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4
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4
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